Question 1

Where are telehealth services available?

Accepted Answer

Telehealth services may be available in all 50 states where clinically appropriate and permitted by applicable law. Clinical care is provided by licensed medical providers affiliated with an independent physician group.

Question 2

Who provides the clinical care?

Accepted Answer

Clinical services are provided by licensed medical providers. Clinical decisions and prescribing are the sole responsibility of the treating provider.

Question 3

Who handles pharmacy and prescription fulfillment?

Accepted Answer

Pharmacy and prescription fulfillment is handled by a licensed U.S. compounding pharmacy partner.

Question 4

Is treatment guaranteed?

Accepted Answer

No. Completing an intake form or selecting a program does not guarantee treatment. Prescription medications are only provided when a licensed medical provider determines they are clinically appropriate.

Question 5

Do I need to speak with a provider?

Accepted Answer

Your intake is reviewed by a licensed medical provider. Depending on your health history, goals, treatment request, and applicable requirements, the provider may request additional information, lab work, or a consultation before making a treatment decision.

Question 6

Are compounded medications FDA-approved?

Accepted Answer

No. Compounded medications are not FDA-approved. The FDA does not evaluate compounded medications for safety, effectiveness, or quality.

Question 7

Can I use SurgePHT for emergency care?

Accepted Answer

No. SurgePHT is not for emergencies. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

Frequently asked questions